DCA Launches New Statewide Homeless Management Information System

Atlanta, GA (January 19, 2017) -- The Georgia Department of Community Affairs (DCA) announced today that it has launched its new Homeless Management Information System (HMIS).  As the Georgia HMIS lead designated by the Department of Housing and Urban Development (HUD), DCA and representatives from local Continuums of Care (CoCs), are pleased to make this technology resource available statewide.  On January 10, Georgia agencies began using the ClientTrack system, which is intended to provide a community with an accurate count of its homeless population, deliver a comprehensive client history, provide a mechanism for more efficient referrals, and prevent the duplication of services.  The system is used to capture services provided to individuals that are homeless or at risk of homelessness.  Approximately 450 agencies and 1,350 end users will be on the new system.


“We are excited about the efficiencies this system will provide,” said Carmen Chubb, Deputy Commissioner for Housing at DCA. “We are dedicated to improving the coordination of care and services across our state for homeless individuals and families.  This system will help us get a complete picture of what it will take to end their homelessness.”


As a requirement of eligibility for federal funding to rehouse homeless individuals and families, the U.S. Department of Housing and Urban Development (HUD) requires every Continuum of Care (CoC) to implement an HMIS System to report jurisdictional data, and to contribute data to the Annual Homeless Assessment Report.  Georgia selected ClientTrack HMIS in order to improve the ability to track clients, streamline intake processes, provide data visibility between CoCs, and ensure compliance with the HUD HMIS Data Standards.  In Georgia, there are nine CoCs: (1) Athens/Clarke, (2) Augusta/Richmond, (3) Columbus/Muscogee, the City of (4) Atlanta, and the counties of (5) Chatham (including Savannah), (6) Cobb, (7) DeKalb, and (8) Fulton (excluding Atlanta).  The ninth continuum is the (9) Balance of State CoC, which is composed of representatives from relevant organizations in 152 of Georgia’s 159 counties.  The Columbus/Muscogee CoC previously adopted the ClientTrack system.


Georgia’s 2016 Sheltered Point in Time Homeless Count (PIT) and the Housing Inventory Count (HIC), submitted to HUD in May 2016, showed that the number of Georgia’s homeless population living in emergency shelter and transitional housing decreased by 9.7% from 2015 to 2016.  The Balance of State CoC increased the number of permanent housing beds by 240 from 2015 to 2016.  These permanent housing beds provide stability and support to families and individuals across the continuum.


“We have made remarkable progress in addressing our state’s homeless community, but our work will not be done until we help every person reach a permanent housing solution,” said Chubb. “To reach our goal, we will continually work through the CoCs across the state to help provide housing options and reduce homelessness, and this system gives us a robust tool to accomplish that task.”


The use of the HMIS is not restricted to organizations receiving public funds; all providers of homeless services and/or shelter are encouraged to participate.  If an organization wishes to participate, they may contact their local CoC lead.



MaryBrown Sandys, (o) 404-679-0661





About ClientTrack
ClientTrack HMIS is an advanced case management and housing solution that focuses on meeting the needs of HMIS continuum member agencies.  ClientTrack HMIS plays a critical role in supporting homeless services organizations and continuums of care across the U.S.  The ClientTrack system is a product of Eccovia Solutions, a leading provider of health and human services cloud-based case management solutions. 


About the Georgia Department of Community Affairs

The Georgia Department of Community Affairs (DCA) partners with communities to create a climate of success for Georgia’s families and businesses through community and economic development, local government assistance, and safe and affordable housing.  Using state and federal resources, DCA helps communities spur private job creation, implement planning, develop downtowns, generate affordable housing solutions, and promote volunteerism.  DCA also helps qualified low- and moderate-income Georgians buy homes, rent housing, and prevent foreclosure and homelessness. For more information, visit www.dca.ga.gov.